We want you to love your Zenbivy sleep system, so we make returns and exchanges as simple as possible.
You may return items for up to 14 days after shipment for a full refund, less original shipping costs. In-home testing for size and comfort is of course allowed, but returned items must be unused,with the original packaging*, and in thesame condition in which you received them. Items returned to us dirty or covered in pet hair will not be accepted. *Mattresses will not fit back in their original package, but please return all packaging elements.
When making an exchange, you have two options:
Purchase the new item now on a separate order and return the existing order for refund. This is faster, but your card is charged for both orders during the transition.
Return for exchange. As soon as we get the return back, we will email the replacement order to you with an invoice/refund for any price difference.You then verify and complete the replacement order.
Once we receive your return in accordance with this policy, your exchange or refund will be processed and any credit will automatically be applied to your credit card or original method of payment within 10 business days.
Customer is responsible for return shipping costs. We strongly urge opting for tracking information as Zenbivy is not responsible for any lost/damaged packages.
Or email us at email@example.com the original email address you used to place the order. Please include the original order number, the reason for return, and confirmation that each item is unused and in its original packaging. We will reply with an RA# and return shipping instructions.