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  • Returns/Exchanges

    We want you to love your Zenbivy sleep system, so we make returns and exchanges as simple as possible.

    Click here to make a return or exchange.

    Please review our full return policy below. Email us at friends@zenbivy.com if you have any questions or need help setting up your return/exchange. 


    Return Policy

    You may return items for up to 14 days after shipment for a full refund, less original shipping charges. International customers, please note that we do not refund any duties/taxes paid. 

    In-home testing for size and comfort is allowed, but returned items must be unused, with the original tags and packaging*, and in the same condition in which you received them. Items returned to us dirty, damaged, or covered in pet hair will not be accepted. *Mattresses will not fit back into their original packaging, but please return all packaging elements. You may use a different box/envelope to ship your items back if needed.

    Customers are responsible for return shipping costs. We strongly urge opting for tracking information as Zenbivy is not responsible for any lost/damaged packages.

    Making an Exchange

    When making an exchange, there are two options:

    1. Purchase the new item now on a separate order and return the existing order for refund. This gets you your new gear faster, but your card is charged for both orders during the transition.
    2. Return for exchange. Once we receive and process your return, we will email the exchange order to you with an invoice/refund for any price difference. You then verify and complete the replacement order.

    We highly recommend the first option as several styles are selling quickly and we cannot guarantee we will have your preferred style in stock by the time we receive & process your return. We do not hold stock to fulfill exchanges.

    Processing Time

    Most returns are processed within 3-6 business days from date of arrival but please note that it can take up to 2 weeks. Once we receive your return in accordance with our return policy, your exchange or refund will be processed and any credit will be issued to your original payment method. Refunds are typically received within 10 business days, but it may vary depending on your bank.


    Refusing Packages Upon Delivery

    If a package is voluntarily refused upon delivery it will be returned to us and processed as a return. The customer is responsible for any associated return shipping costs involved. We will not know the total fee until the package has arrived back at our facility. Once the order has been received and processed by our Returns Team, we will issue the full refund less the original shipping fee and any associated return costs.