Zenbivy Return Policy
If you are not satisfied with your new gear, you may return or exchange items within 14 days of delivery.
- Items must be new, unused, and returned in the same condition as received.
- All original tags, packaging, and included accessories (storage bags, repair kits, etc) must be returned. Missing accessories may be deducted from your refund.
- Returns will be rejected if sewn-in law tags are cut off or removed.
- Items marked Final Sale are not eligible for return or exchange.
- Original shipping charges are non-refundable.
Return Shipping
US customers who opted into Checkout+ will receive a return label at the end of the return submission process free of charge. If you did not opt into Checkout+, you will be responsible for return shipping costs.
International customers are responsible for all return shipping costs.
If your item arrived damaged or defective, please report it within the return window. We will review the issue and be in touch to resolve it for you.
FAQs
What happened if my return is rejected?
What happened if my return is rejected?
Any return received damaged, dirty, or missing parts for reasons not due to our error will not be accepted for full refund. We will contact you to provide photos and, at our discretion, either return the item to you or offer a partial refund based on the condition of the item.
How long until I receive my refund?
How long until I receive my refund?
Returns are processed within 3-10 business days from date of arrival at our warehouse.
Once your return has been processed and approved, you will receive an email with confirmation that your refund has been issued. The credit will be applied to your original payment method within 7 business days.
If you have not received your refund within 7 business days of us issuing it, please check with your bank. There is often some processing time before a refund is posted. Otherwise, email us at orders@zenbivy.com
What items are not eligible for return?
What items are not eligible for return?
Items marked as FINAL SALE cannot be returned or exchanged. Zenbivy Pro purchases cannot be returned for refund, only for exchange.
What if I refuse delivery?
What if I refuse delivery?
If a package is voluntarily refused upon delivery it will be returned to us and processed as a return. The customer is responsible for any associated return shipping costs involved.
Once the order has been received and processed by our Returns Team, we will issue the full refund less the original shipping fee and any associated return costs.
