How do I become a pro?
The Zenbivy Pro Program is a membership program for qualified pros and influencers specific to our brand. Membership is by application only and all members need to reapply/requalify annually to continue membership and access. Membership is not guaranteed and can be revoked at any time. If you are interested in applying, please follow the guidelines listed.
How do I apply for membership?
First, you must create a Zenbivy Account.
Next, drop us a line! Email email@example.com with the following information:
Zenbivy offers pro benefits to the following categories:
How do I receive pro pricing?
You must first apply for membership to the pro program. Next, you will receive a “Welcome Letter” that contains your pro discount code. At that point, you can add your desired items to your cart and your pro discount will be reflected.
What is expected from our pro members?
In exchange for the discount on our gear, Zenbivy expects members of the pro community to appropriately promote our gear. That promotion can come in the form of an instagram post reviewing our gear using #zenbivy and @zenbivy, Facebook, your brand's site, Google, or your blog.
Where can I find my log-in details?
Utilize the “Password Help” function during the Login to your Zenbivy account. If you do not have success retrieving your details, please contact us at firstname.lastname@example.org
Can I purchase a gift for someone with my discount?
No. Your account is for your use only. Any purchasing of gifts will result in the immediate cancellation of your pro status with Zenbivy.
Can I apply for the program if I work internationally?
How do I make a pro return/repair?
You can demo Zenbivy products in your home before committing to the purchase. If for any reason a Zenbivy product does not meet your needs, you can send it back, unused, and we will give you a full refund. You pay return shipping costs only.
To return your item, email us at email@example.com from the original email address you placed the order. Please include the original order number, the reason for return, and confirmation that the bag is unused and in original packaging. We will reply with an RA# and return shipping instructions.
Our Returns Policy
You may return items for up to 14 days for any reason for a full refund. Your item(s) must be unused, in the original packaging, and in the same condition that you received it(them).
To complete your return, we require a receipt or proof of purchase.
There are certain situations where we cannot accept returns, or where only partial refunds are granted:
Any item not in its original condition, is not in its original packaging, or is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
I have comments to make about your products, where may I send them?
We love to hear feedback from our friends! Submit reviews, via our “reviews section” found on every product page. Submit pictures and/or video via the firstname.lastname@example.org email.
We also have a photography driven Instafeed which is a great place to tell your story or comment on our products. Comments may be added to any posts, and photos can be submitted using the #zenbivy hashtag. New post ideas should be submitted to email@example.com
How do I know when to reapply?
Your expiration date is on your “Welcome Letter” email, and we will send out a notification email to let you know when it is time for you to renew. Please make sure to supply us with all the info we ask for, as our pro qualifications may change annually.
Do you have a Pro warranty?
The standard Zenbivy warranty also applies to all our all our products purchased by a pro. Zenbivy branded products are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product. If a Zenbivy branded product fails due to a manufacturing defect we will repair the product, without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. This warranty does not cover consequential damages or any other losses arising from any defect of the product. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.
Zenbivy’s Limited Warranty does not apply to products that are not Zenbviy-branded, even if packaged or sold with Zenbivy products. Non-Zenbivy-branded products may have the benefit of a manufacturer's warranty provided by the product manufacturer. Please see your product box and literature for details.
What are the Pro Program guidelines?
Unlike mummy bags, there is no thermal disadvantage to a larger size Zenbivy Bed because it is always free to wrap snugly around you. So bigger is always more comfortable and just as warm. If you are an "active" sleeper or have a "wide" sleeping position, you may want to size up to sleep naturally. When in doubt, size up.
|Size||Description||Fits Height||Fits Weight||Fits mattress|
|Regular-20x72||Regular Quilt + 20x72 Sheet||4’10 to 5’10”||up to 175 pounds||20” x 72” up to 3” thick|
|Large-20x72||Large Quilt + 20x72 Sheet||5’6” to 6’6”||up to 225 pounds||20” x 72” up to 3” thick|
|Large-25x77||Large Quilt + 25x77 Sheet||5’6” to 6’6”||up to 250 pounds||25” x 77” up to 3” thick|
|XL-25x77*||Extra-Large Quilt + 25x77 Sheet||up to 6’10”||up to 325 pounds||25” x 77” up to 3” thick|
|XL-30x80**||Extra-Large Quilt + 30x80 Sheet||up to 6’10”||up to 350 pounds||30” x 80” up to 3” thick|
* XL-25x77 available in Zenbivy Light Bed only
**XL-30x80 available in original Zenbivy Bed only