Duties/Taxes for International Customers
Packages will be subject to import/duty fees upon arrival. International customers are responsible for these fees. We do not provide estimates of these fees but please be prepared, they can total around 30% depending on the items ordered, your country, and required taxes.
If you refuse the package upon delivery, the order will be sent back to us and processed as a standard return. Please note that we do not refund original shipping costs for returns and customers are responsible for any return shipping cost associated with the refused delivery.
Customers in Canada — Please be aware that although we ship from the US, our products are manufactured in Vietnam and Taiwan. Duties/taxes will be charged accordingly.
Are you in the EU or Switzerland? Click here to shop Zenbivy Europe!
___________________
We strive for fast, efficient shipping so that you get your Zenbivy products when you need them. If you have any questions about the status of your order, please contact us at orders@zenbivy.com and we will be happy to help you out.
Shipping within the US
Ground orders are processed and shipped within 3-5 business days. We ship Monday through Friday.
All orders ship with FedEx. We do not ship to PO Boxes. Entering a PO Box at checkout will delay your order as we will need to get a street address from you.
2-Day Air orders are processed in 1 business day. Cut off time for same-day shipping is 9am PST. We do not guarantee delivery time once it has been shipped.
*Free Ground Shipping on US orders over $300
Shipping Method | Condition | Price (USD) |
FedEx Ground (arrives in 5-15 business days) | $0 - $49.99 | $7 |
FedEx Ground (arrives in 5-15 business days) | $50 - $99.99 | $9 |
FedEx Ground (arrives in 5-15 business days) | $100 - $199.99 | $12 |
FedEx Ground (arrives in 5-15 business days) | $200 - $299.99 | $15 |
FedEx Ground (arrives in 5-15 business days) | $300 and up | FREE |
FedEx 2-Day Air (arrives in 3 business days) | 0lb - 7lb | $24 |
FedEx 2-Day Air (arrives in 3 business days) | 7lb - 10lb | $35 |
FedEx 2-Day Air (arrives in 3 business days) | 10lb - 25lb | $49 |
FedEx 2-Day Air (arrives in 3 business days) | 25lb - 100lb | $79 |
International Shipping
Are you in the EU or Switzerland? Click here to shop Zenbivy Europe!
International Economy orders are processed within 3-5 business days. International Priority orders are processed within 1 business days.
All orders ship with FedEx. We do not ship to PO Boxes. Entering a PO Box at checkout will delay your order as we will need to get a street address from you.
Shipping is based on weight and will be automatically calculated at checkout. Rates may vary depending on the destination.
International customers are responsible for all import/duty fees.
*Customers in Canada: please be aware that although we ship from the US, our products are manufactured in Vietnam and Taiwan. Duties/taxes will be charged accordingly.
Shipping Method | Condition | Price (USD) |
International Economy | 0lb - 2lb | $29 - $49 |
International Economy | 2lb - 4lb | $39 - $59 |
International Economy | 4lb - 8lb | $49 - $69 |
International Economy | 8lb - 15lb | $69 - $89 |
International Economy | 15lb - 25lb | $79 - $109 |
International Economy | 25lb - 100lb | $149 - $189 |
International Priority (processed in 1-3 business days) | 0lb - 2lb | $39 - $69 |
International Priority (processed in 1-3 business days) | 2lb - 4lb | $49 - $79 |
International Priority (processed in 1-3 business days) | 4lb - 8lb | $69 - $99 |
International Priority (processed in 1-3 business days) | 8lb - 15lb | $89 - $129 |
International Priority (processed in 1-3 business days) | 15lb - 25lb | $109 - $169 |
International Priority (processed in 1-3 business days) | 25lb - 100lb | $179 - $239 |
Tracking
Once your order ships, you will receive an email notification with your tracking information. If you have any questions or issues with your tracking, please email us at orders@zenbivy.com