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Shipping
CURRENT FULFILLMENT TIMES
US 2-Day Air and US Express orders are processed & shipped out within 1 business day. International Priority orders are processed & shipped out within 1-3 business days.
US Ground & International Economy orders are processed & shipped out within 3-5 business days.
US Ground & International Economy orders are processed & shipped out within 3-5 business days.
Duties/Taxes for International Customers
Packages will be subject to import/duty fees upon arrival. International customers are responsible for these fees. We do not provide estimates of these fees but please be prepared. They can be upwards of 30% depending on the items ordered, your country, and required taxes.
If you refuse the package upon delivery, the order will be sent back to us and processed as a standard return. Please note that we do not refund original shipping costs for returns and customers are responsible for any return shipping cost associated with the refused delivery.
Customers in Canada — Please be aware that although we ship from the US, our products are manufactured in Vietnam and Taiwan. Duties/taxes will be charged accordingly.
We strive for fast, efficient shipping so that you get your Zenbivy products when you need them. If you have any questions about the status of your order, please contact us at orders@zenbivy.com and we will be happy to help you out.
Shipping within the US
Ground orders are processed and shipped within 2-4 business days (unless otherwise noted under our Current Fulfillment Times at the top of the page).
2-Day Air and Express orders are processed in 1 business day. Cut off time for same-day shipping is 9am PST. We do not guarantee delivery time once it has been shipped.
We ship Monday through Friday. All 2-Day Air shipments ship with Fedex. PO Box addresses and "General Delivery" to USPS Post Offices must choose the Ground Shipping option.
*Free Ground Shipping on US orders over $300
| Shipping Method | Condition | Price (USD) |
| Ground Shipping (arrives in 5-15 business days) | $0 - $49.99 | $7 |
| Ground Shipping (arrives in 5-15 business days) | $50 - $99.99 | $9 |
| Ground Shipping (arrives in 5-15 business days) | $100 - $199.99 | $12 |
| Ground Shipping (arrives in 5-15 business days) | $200 - $299.99 | $15 |
| Ground Shipping (arrives in 5-15 business days) | $300 and up | FREE |
| Express Shipping (arrives in 4 business days) | 0lb - 3lb | $29 |
| Express Shipping (arrives in 4 business days) | 3lb - 5lb | $36 |
| Express Shipping (arrives in 4 business days) | 5lb - 7lb | $44 |
| Express Shipping (arrives in 4 business days) | 7lb - 10lb | $51 |
| Express Shipping (arrives in 4 business days) | 10lb - 25lb | $66 |
| Express Shipping (arrives in 4 business days) | 25lb - 100lb | $111 |
| 2-Day Air (arrives in 3 business days) | 0lb - 3lb | $44 |
| 2-Day Air (arrives in 3 business days) | 3lb - 5lb | $52 |
| 2-Day Air (arrives in 3 business days) | 5lb - 7lb | $59 |
| 2-Day Air (arrives in 3 business days) | 7lb - 10lb | $66 |
| 2-Day Air (arrives in 3 business days) | 10lb - 25lb | $81 |
| 2-Day Air (arrives in 3 business days) | 25lb - 100lb | $126 |
International Shipping
International Economy orders are processed within 3-5 business days (unless otherwise noted on our Current Fulfillment Timesat the top of the page).
International Priority orders are processed in 1 business day. Cutoff time for same-day shipping is 9am PST.
Shipping is based on weight and will be automatically calculated at checkout. Rates may vary depending on the destination.
International customers are responsible for all import/duty fees.
*Customers in Canada: please be aware that although we ship from the US, our products are manufactured in Vietnam and Taiwan. Duties/taxes will be charged accordingly.
| Shipping Method | Condition | Price (USD) |
| International Economy | 0lb - 2lb | $44 - $59 |
| International Economy | 2lb - 4lb | $59 - $74 |
| International Economy | 4lb - 8lb | $74 - $89 |
| International Economy | 8lb - 15lb | $104 - $119 |
| International Economy | 15lb - 25lb | $119 - $149 |
| International Economy | 25lb - 100lb | $224 - $269 |
| International Priority (processed in 1 business day) | 0lb - 2lb | $59 - $89 |
| International Priority (processed in 1 business day) | 2lb - 4lb | $74 - $104 |
| International Priority (processed in 1 business day) | 4lb - 8lb | $104 - $134 |
| International Priority (processed in 1 business day) | 8lb - 15lb | $134 - $179 |
| International Priority (processed in 1 business day) | 15lb - 25lb | $164 - $239 |
| International Priority (processed in 1 business day) | 25lb - 100lb | $269 - $344 |
If your country is not listed in the dropdown menu in the top right corner of our site and you would like to purchase gear, please reach out to us at orders@zenbivy.com
Tracking
Once your order ships, you will receive an email notification with your tracking information. If you have any questions or issues with your tracking, please email us at orders@zenbivy.com