Shipping

*** International customers — Please note that while Zenbivy is based in the US and ships from California, our products are manufactured in Vietnam and Taiwan. Packages will be subject to import/duty fees upon delivery. Customers are responsible for these fees.

Canadian customers: Please note that the total fees can be quite a large percentage. We do not want it to come as a surprise. If you have any questions or concerns, we ask that you reach out to us prior to purchasing. Thank you! 

We strive for fast, efficient shipping so that you get your Zenbivy products when you need them. If you have any questions about the status of your order, please contact us at friends@zenbivy.com and we will be happy to help you out. 

Shipping within the US

Standard Shipping orders are processed and shipped within 1-2 business days. FedEx 2-Day Air orders are shipped within 24 hours. We do not guarantee 2 business day delivery from FedEx, we can only guarantee that our warehouse ships your 2-Day Air order within 24 hours. No orders ship on weekends. PO Box addresses and "General Delivery" to USPS Post Offices must choose the Standard Shipping option as FedEx does not deliver to USPS locations.

*Free Shipping Over $300

International Shipping

International orders are processed within 2-3 business days and customers are responsible for all import/duty fees. Shipping is based on weight and will be automatically calculated at checkout.

All international orders ship with FedEx, so we cannot deliver to a PO Box. If a PO Box address is entered at checkout we will reach out for a physical street address. This process may delay your shipment.

Canadian customers, please note that while Zenbivy is based in the US and ships from California, our products are manufactured in Vietnam and Taiwan. Orders will be subject to import/duty fees upon delivery.

 
Countries we ship to include: Canada, Germany, Switzerland, Japan, South Korea, Ireland, United Kingdom, Finland, France, Netherlands, Austria, Italy, Norway, Sweden, U.S. Outlying Islands, Singapore, Belgium, Denmark, Greece, Iceland, Isle of Man, Luxembourg, Portugal, Australia, Spain, Hong Kong SAR

 
Countries we ship the MotoBed™ to include: Canada, Australia, Austria, Belgium, Denmark, France, Germany, Greece, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom

If you do not see your country listed above, reach out to us at friends@zenbivy.com and we will see if we can get you a custom shipping quote. In your email please include your shipping address along with the items you are looking to purchase. 

Tracking

Once your order ships, you will receive an email notification with your tracking information. If you have any questions or issues with your tracking, please email us at friends@zenbivy.com 

Backorder Policy

Items that are on backorder can be purchased now to ship once they arrive in stock. We will note in a "BACKORDER ALERT" on the product page and cart page when the item is expected to ship. US orders that include a backorder item will ship in 2 parts, but all international orders that include a backorder will be placed on hold until the item(s) arrive and the order can ship complete.

You can cancel your backorder at any time prior to shipment if you wish to do so. Just reach out to us at friends@zenbivy.com and we'll get it canceled and refunded for you.