Shipping policy

Domestic Shipping

US Ground orders are processed and shipped in 2-5 business days and typically arrive within 5-8 business days from the date of purchase.

2-Day Air orders arrive in 2-3 business days. We do not guarantee same-day processing or 2 business day delivery time once an order has shipped. 

We ship Monday through Friday. Express orders placed over the weekend will ship Monday.

International Shipping

Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase.

If duties and taxes are charged at checkout, they will appear as a separate line item. If they are already included in the product price, there will be a note at checkout clarifying.

Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. It will be noted at checkout for full transparency before you order.

All international orders ship with DHL Express. Orders are processed and shipped from our warehouse in Boise Idaho USA within 1-3 business days.

Delivery Issues

Customers who purchase Checkout+ Package Protection at checkout are covered for lost, stolen, or damaged packages and will receive a replacement if any of these issues occur. A claim can be filed here.

If Checkout+ is not selected, Zenbivy is not responsible for stolen packages. Lost or damaged shipments will only be eligible for replacement once a carrier claim has been filed and approved.

Tracking delays? Unforeseen delays may happen, but this does not necessarily mean the package is lost. We ask for your patience as we work to locate the package with the carrier and try to get it moving for you.