US Shipping
Ground
Ground
Ground orders are processed and shipped in 1-3 business days and typically arrive within 5-8 business days from the date of purchase. We ship Monday through Friday.
During the peak sale periods, processing delays may occur.
2-Day Air
2-Day Air
2-Day Air orders arrive in 2-3 business days. We ship Monday through Friday. Express orders placed over the weekend will ship Monday.
International Shipping
Do you ship internationally? If so, which countries do you ship to?
Do you ship internationally? If so, which countries do you ship to?
Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows Zenbivy to provide the best possible user experience to our international customers.
Please click the country switcher icon in the main menu to see which countries we ship to and select accordingly.
Once you are in checkout, you will see local payment methods and calculations for
any appropriate shipping, duties, taxes and other customs fees.
Are duties and taxes included at checkout?
Are duties and taxes included at checkout?
Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase.
If duties and taxes are charged at checkout, they will appear as a separate line item. If they are already included in the product price, there will be a note at checkout clarifying.
Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. It will be noted at checkout for full transparency before you order.
How long will it take my order to ship?
How long will it take my order to ship?
International orders are processed and shipped from our warehouse in Boise, Idaho (USA) in 1-3 business days.
Delivery times will vary based on your location, but typically packages arrive within 5-15 business days.
We ship Monday through Friday. During the peak sale periods, processing delays may occur.
Additional FAQs
How much does shipping cost?
How much does shipping cost?
Shipping rates are based on location, service, and order value/weight. All shipping rates are automatically calculated and displayed at checkout.
How can I track my order?
How can I track my order?
Once your order ships, you will receive an email notification with your tracking information. If you don't receive this email, please check the spam/promotional folders of your inbox as well.
If you are experiencing issues with your tracking, please contact us at orders@zenbivy.com
How do you handle shipment delays?
How do you handle shipment delays?
If your order is taking longer than expected to arrive, reach out to us at orders@zenbivy.com.
Unforeseen delays can happen, but this does not necessarily mean the package is lost. We ask for your patience as we work to locate the package with the carrier and try to get it moving for you.
What if my package is lost or stolen?
What if my package is lost or stolen?
Customers who purchase Checkout+* Package Protection at checkout are covered for lost, stolen, or damaged packages and will receive a replacement if any of these issues occur. A claim can be filed here.
If Checkout+ is not selected, Zenbivy is not responsible for stolen packages. Lost or damaged shipments will only be eligible for replacement once a carrier claim has been filed and approved.
*Checkout+ is only available to US customers.
