Snowy, jagged, rocky mountain range at night with stars

Returns & Exchanges

Please review our return policy before initiating your return.

To start a return, click here

Zenbivy Return Policy

If you're not satisfied with your purchase, you may return eligible items within 14 days of delivery for a refund or exchange.

  • Items must be new, unused, and in the same condition received.
  • Tags must be attached. Please return original packaging elements if you can.
  • Missing accessories originally included with item will result in a deduction from your refund.
  • Returns will be refused if any sewn-in law tags have been removed or cut off.
  • Items marked Final Sale are not eligible for return or exchange.
  • Original shipping charges are non-refundable.

Return Shipping

US Customers

  • Customers who purchased Checkout+ (Free Returns & Package Protection) will receive a prepaid return shipping label.
  • Customers who did not purchase Checkout+ are responsible for return shipping costs.

International Customers

  • International customers are responsible for all return shipping costs.
  • Exchanges are not available for international orders. If you would like a different item, size, or color, you must return your item for a refund and place a new order.

How to Start a Return

To initiate a return, click here.

If you need assistance setting up your return, please email us at orders@zenbivy.com.

Damaged or Defective Items

If your item arrived damaged or defective, please file a claim within the return window. Our team will review the issue and work with you to resolve it as quickly as possible.

FAQs

What happened if my return is rejected?

Any return received damaged, dirty, or missing parts for reasons not due to our error will not be accepted for full refund. We will contact you to provide photos and, at our discretion, either return the item to you or offer a partial refund based on the condition of the item.

How long until I receive my refund?

Returns are processed within 3-10 business days from date of arrival at our warehouse.

Once your return has been processed and approved, you will receive an email with confirmation that your refund has been issued. The credit will be applied to your original payment method within 7 business days.

If you have not received your refund within 7 business days of us issuing it, please check with your bank. There is often some processing time before a refund is posted. Otherwise, email us at orders@zenbivy.com

What items are not eligible for return?

Items marked as FINAL SALE cannot be returned or exchanged. Zenbivy Pro purchases cannot be returned for refund, only for exchange.

What if I refuse delivery?

If a package is voluntarily refused upon delivery it will be returned to us and processed as a return. The customer is responsible for any associated return shipping costs involved.

Once the order has been received and processed by our Returns Team, we will issue the full refund less the original shipping fee and any associated return costs.