Returning your Zenbivy product

You can demo Zenbivy products in your home before committing to the purchase.  If for any reason a Zenbivy product does not meet your needs, you can send it back, unused, and we will give you a full refund.  You pay return shipping costs only.

To return your item, email us at friends@zenbivy.com from the original email address you placed the order.  Please include the original order number, the reason for return, and confirmation that the bag is unused and in original packaging. We will reply with an RA# and return shipping instructions.

Returns Policy

You may return items for up to 14 days for any reason for a full refund. Your item(s) must be unused, in the original packaging, and in the same condition that you received it(them).

To complete your return, we require a receipt or proof of purchase.

There are certain situations where we cannot accept returns, or where only partial refunds are granted:
Any item not in its original condition, is not in its original packaging, or is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

 

Shipping

You will be responsible for paying return shipping costs. However, Zenbivy will refund the full purchase price of your return, including any shipping costs you may have paid.  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 business days.

Late or missing refunds
If you haven’t received a refund within 7 days, please check with your bank. There is often some processing time before a refund is posted. Otherwise email us at friends@zenbivy.com.

Sale items
Unfortunately sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Size Guide

Unlike mummy bags, there is no thermal disadvantage to a larger size Zenbivy Bed because it is always free to wrap snugly around you. So bigger is always more comfortable and just as warm. If you are an "active" sleeper or have a "wide" sleeping position, you may want to size up to sleep naturally. When in doubt, size up.

Size Description Fits Height Fits Weight Fits mattress
Regular-20x72 Regular Quilt + 20x72 Sheet 4’10 to 5’10” 75 to 175 pounds 20” x 72” up to 3” thick
Large-20x72 Large Quilt + 20x72 Sheet 5’6” to 6’6” up to 225 pounds 20” x 72” up to 3” thick
Large-25x77 Large Quilt + 25x77 Sheet 5’6” to 6’6” up to 250 pounds 25” x 77” up to 3” thick
XL-25x77* Extra-Large Quilt + 25x77 Sheet up to 6’10” up to 300 pounds 25” x 77” up to 3” thick
XL-30x80** Extra-Large Quilt + 30x80 Sheet up to 6’10” up to 350 pounds 30” x 80” up to 3” thick

 

* XL-25x77 available in Zenbivy Light Bed only

**XL-30x80 available in original Zenbivy Bed only